Thank you for choosing ugoatmail.com! We’re excited to help you send a unique and memorable gift. Here’s what you need to know about our shipping process:
Order Processing & Handling:
- All orders have a handling time of 1-2 business days before they are shipped.
- We do not ship orders on weekends (Saturday and Sunday) or public holidays.
- If you have selected a specific future shipping date for your order, we will ship it out on that designated date.
Tracking Your Order:
- Once your order has been processed and shipped, a tracking number will be generated and emailed to you by Rollo (our shipping platform). Please check your inbox and spam folder for this email.
Shipping Methods & Transit Times:
We offer the following shipping options through USPS:
- USPS 5 Day Ground Shipping: While this option typically takes around 5 business days for delivery, please note that this is an estimate and not a guaranteed delivery timeframe.
- USPS Priority Shipping: This option generally offers faster delivery times, but specific transit times vary by destination.
Important Considerations:
- No Guaranteed Arrival Dates: While we strive to get your order to its destination promptly, we cannot guarantee exact arrival dates for either shipping method. Various factors, including USPS processing times and unforeseen delays, can affect delivery.
- Responsibility After Shipment: Once your order is shipped and in the possession of USPS, ugoatmail.com is no longer responsible for the product. This includes issues such as loss, theft, or damage during transit. We recommend monitoring your tracking information closely. If you encounter any delivery issues, please contact USPS directly with your tracking number.
Shipping Address Accuracy:
- Please ensure that the shipping address provided at checkout is complete and accurate. We are not responsible for orders shipped to incorrectly provided addresses.