At ugoatmail.com, we want you and your recipient to be delighted with your purchase. We understand that sometimes things may not go as planned.
Refund Eligibility:
- Refunds are handled on a case-by-case basis.
- Due to the personalized and unique nature of our products, we encourage you to reach out to us if you have any concerns with your order.
How to Request a Refund or Report an Issue:
- If you believe you are eligible for a refund or have an issue with your order, please contact our support team by emailing us at [email protected].
- In your email, please include:
- Your order number
- A detailed explanation of the issue
- Any relevant photos (if applicable, e.g., for damage claims, though note our policy on responsibility after shipment)
Our Process:
- Once we receive your email, our team will review your request and the specific circumstances of your order.
- We will do our best to respond to your inquiry within 2-3 business days.
- We will assess your situation and inform you of our decision regarding a potential refund or other resolution.
Please Note:
- As stated in our Shipping Policy, ugoatmail.com is not responsible for products once they have been shipped and are in the possession of USPS. Issues related to shipping delays, loss, or damage in transit should be addressed with USPS. However, please still reach out to us, as we may be able to offer guidance.